Privacy Policy

Last updated: May 19, 2026

Polynesian Pride operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Polynesian Pride is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: including credit card, debit card, and financial account numbers, transaction details, and payment confirmation.
• Account information: including your username, password, security questions, preferences, and settings.
• Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
• Communications with us: including the information you include in customer support inquiries.
• Device information: including information about your device, browser, network connection, your IP address, and other unique identifiers.
• Usage information: including information regarding your interaction with the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services: from your device when you use our products or services, and through the use of cookies and similar technologies.
• From our service providers & partners: when they collect or process your personal information on our behalf (e.g., Shopify, payment gateways, fulfillment centers).

3. How We Use Your Personal Information

• Provide, Tailor, and Improve the Services: to perform our contract with you, process your payments, fulfill orders, arrange shipping, manage your account, and create a customized shopping experience.
• Marketing and Advertising: to send promotional communications by email or text message, and to show you online advertisements based on your activity.
• Security and Fraud Prevention: to authenticate your account, provide a secure payment experience, and protect against fraudulent or malicious activity.
• Communicating with You: to provide customer support and be responsive to your needs.
• Legal Reasons: to comply with applicable laws, respond to valid legal processes, and enforce our terms.

4. How We Disclose Personal Information (Third-Party Sharing)

We value your privacy and do not sell your personal information. However, to operate our business and provide the Services effectively, we share your data with the following specific categories of third-party partners strictly for operational purposes:

• E-commerce Platform (Shopify):
  Purpose: To host our online store, manage customer databases securely, and provide the technical infrastructure for your shopping experience.
• Payment Processors (e.g., PayPal, Stripe):
  Purpose: To securely process your checkout transactions, handle refunds, and prevent fraudulent activities.
• Fulfillment & Shipping Partners (e.g., USPS, UPS, and our production hub in Jiangxi, China):
  Purpose: We share your name, shipping address, and phone number to manufacture, package, and physically deliver your custom orders to your destination.
• Marketing & Advertising Partners (e.g., Google, Meta/Facebook):
  Purpose: We share limited behavioral data to analyze website traffic, measure ad performance, and serve targeted advertisements based on your browsing behavior. You can opt out of these services via the Digital Advertising Alliance at http://optout.aboutads.info/.
• Legal & Compliance Authorities:
  Purpose: To comply with applicable laws, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to otherwise protect our rights and the safety of our users.

5. Behavioral Advertising & SMS Marketing

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts. Our website uses cookies to keep track of items you put into your shopping cart, which is used to determine when to send cart reminder messages via SMS.

6. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

7. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We retain your personal information based on business needs, such as maintaining your account, providing Services, complying with legal obligations, and resolving disputes.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access / Know: Request access to personal information we hold about you.
• Delete: Request that we delete personal information we maintain about you.
• Correct: Request that we correct inaccurate personal information.
• Portability: Receive a copy of your personal information.
• Opt-out of Targeted Advertising: Manage your communication preferences by clicking "unsubscribe" in our emails or utilizing global opt-out portals.

9. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority (13 years of age). If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

11. Contact Us

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email our Privacy Compliance Team at: